General Privacy Policy

We take the protection of your personal data very seriously and assure that our data protection regulations comply with the Federal Data Protection Act (BDSG) of Germany. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy statement.

You can get information about our tours on our website without giving personal data. To improve our offer, we may store anonymous data for statistical analyses. To enhance the quality of our website, we use cookies (small text files that are stored by your browser), which store user preferences. Cookies serve to make our offer more user-friendly, effective and safer. The settings for cookies can be specified individually in your browser.

For some of our offers, the saving of personal data is indispensable, for example for our contact form, a travel inquiry, subscribing to our newsletter or booking a trip. These data are always voluntary. The required personal data are stored for the provision of the services. They are used for an individual travel advice and customer service, statistical evaluations as well as advertising purposes within the legal regulations and always treated confidentially.

If you have registered for our newsletter, we use your data for (individual) newsletter delivery. You can unsubscribe at any time. You can obtain information about your stored data at any time and have it deleted. Please contact [email protected].

We would like to point out that data transmission on the Internet can have security gaps. Complete data protection before access by third parties is not possible. We will not share your information with third parties. Except for our partner companies, which need your data to fulfill your booked services, for example, airline or hotel.

 

  1. General informationon Privacy Policy

General information

The following notes give a simple overview of what happens to your people ­ Related data happens when you visit our website and book a trip. Personal data is all data that personally identifies you. For detailed information on the subject of data protection, see our privacy policy listed under this text ­ statement.

Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website and all associated contact and booking forms is carried out by MUKA Travel UG .

How do we collect your data?

Your personal information will be collected by us by posting, requesting or other contact form. Other data is collected automatically when visiting the website through our IT systems.These are above all technical data (eg Internet browser, operating system or time of the page request). The collection of this data is automatic as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure a flawless delivery of the site and other data can be used to analyze your user behavior. Your people ­ In addition, we process related data in order to fulfill the travel contract or the offer ­ preparation and pre-contractual measures at your request.

What rights do you have regarding your data?

At any time you have the right to obtain free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have a right of appeal to the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior can not be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy ­ statement.

You can object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

  1. General information and your rights

Note to the responsible body

The responsible data processing unit on this website is:

MUKA Travel GmbH
Volbacher mountain 7
51429 Bergisch Gladbach
Germany

Responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (eg names, e-mail addresses, etc.).

Legal basis of data processing

We take the protection of your personal data very seriously. We process the personal data you provide in accordance with the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) to fulfill the journey ­ contract or to carry out pre-contractual measures upon your request (travel ­ offer).

In accordance with the legal regulations and in terms of data economy, only such data is usually collected for this purpose, which are needed for the provision of this particular service.

If you use this website and its contact forms, you will have different people ­ collected data. Personal information is information that personally identifies you. To fulfill a travel contract we process the following personal data:

Name, address / other contact details (telephone number, e-mail address), date of birth, Ge ­ bad, language, bank card or credit card details and, depending on the destination, the nationality as well as the passport data. To create a travel offer your name and contact details are sufficient.

Incidentally, we use the personal data stored by us for the care of customer relations, for customer care (eg information on the expiry of your stay), for the implementation of our own advertising and marketing measures (eg the sending of catalogs of other advertising mailings within the legally permissible framework, queries about customer satisfaction and order processing.

The following data processing processes take place in our company:

Customer Data Collection System, Quotation, Invoicing, Electronic Payment ­ Traffic, credit card payments, possibly Visa application, customer service, newsletter delivery (only with your consent), complaints, webshop, competitions, photo competition.

We point out that the data transmission in the Internet (eg in the communication by E-Mail) can exhibit security gaps. A complete protection of the data from access by third parties is not possible.

Transfer of personal data to third parties

When we provide personal information to a processor, you have the right to be notified of the appropriate guarantees in connection with the transfer.

A transfer of your personal data takes place exclusively within the one ­ relevant, in particular competition and data protection regulations.

Insofar as this is necessary for the performance of the contractual service or legal obligations owed by us, the transfer of your data also takes place to subcontractors or service providers (partly in third countries) to provide the service in the name or on behalf of us (eg technical handling of the service) Post and e-mail delivery (unencrypted), payment processing, customer service).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You may withdraw your consent at any time and object to the processing of personal data concerning you; this also applies to profiling based on these provisions. We will then no longer process your personal information unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, pursuing or defending legal claims.

If personal data is processed in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. Counter the processing for purposes of direct ­ advertising, your personal data will no longer be used for these purposes ­ is working.

An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In case of violations of data protection law, you have the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found on the following link:

https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to data portability

You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.

Right to information, blocking, deletion

You have the right, at any time, under the applicable law, to obtain free information about your personal data stored, their origin and recipient, the purpose and duration of the processing and information on the existence of automated decision-making, including profiling. You also have the right to correct, block or delete this information. For further information on personal data you can contact us at any time at the address given in the imprint.

Should you require a correction or deletion of your data, We advise all recipients who have been disclosed the personal data, any correction or deletion of personal data or a restriction of processing, unless this proves to be impossible or involves a disproportionate effort. We will teach you about these recipients, if you wish. The right must not affect the rights and freedoms of others.

On request, we will provide you with a copy of the personal data that is the subject of the processing. For any additional copies you request, we may charge a reasonable fee based on administrative costs. If you submit the application electronically, we will provide you with the information in a standard electronic format, unless you specify otherwise. However, the right to receive a copy may not affect the rights and freedoms of others.

Contradiction against advertising mails

The use of published in the context of the imprint obligation contact information for the transmission of not explicitly requested advertising and information materials is hereby rejected.The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

  1. Data collection on our website

SSL or TLS encryption

This site uses, for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator, an SSL or. TLS encryption. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line.

If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.

cookies

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our offer user ­ to be friendlier, more effective and safer. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies used to carry out the electronic communication process or to be ready ­ certain functions required by you (eg shopping cart function) are required on the basis of Article 6 (1) of GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If other cookies (eg cookies for the analysis of your surfing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • used operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

A merge of this data with other data sources will not be done.

The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which allows the processing of data to fulfill a contract or pre-contractual measures.

Contact and booking form

If you send us inquiries or bookings via the contact form, your information will be stored in the form including the contact details you provided there for the purpose of processing the request and bookings. We will not share this information without your consent.

The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form remain with us until you ask us for deletion, revoke your consent to the storage or the purpose for the data storage is omitted (eg after completion of your request or booking). Mandatory statutory provisions – especially retention periods – remain unaffected.

  1. Analysis tools and advertising

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you, as well as information that allows us to verify that you are the owner of the specified e-mail address and that you agree to receive the newsletter , Further data is not collected. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties.

The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time, for example via the “unsubscribe” link in the newsletter.

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install:

Link: Browser Add On toDisabling Google Analytics

In addition or as an alternative to the browser add-on, you can prevent the tracking by Google Analytics on our pages, by clicking on this link. An opt-out cookie will be installed on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en .

IP anonymization

We have activated the function IP anonymization on this website. As a result, your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=en .

Order processing

We have entered into a contract data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use the so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics.

The storage of “conversion cookies” is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.com/policies/privacy/ .

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

  1. Plugins and Tools

YouTube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. It tells the YouTube server which of our pages you’ve visited.

If you’re logged into your YouTube account, YouTube will allow you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information about how to handle user information, please refer to the YouTube Privacy Policy at: https://www.google.com/intl/en/policies/privacy .

Google Maps

This site uses the mapping service Google Maps via an API. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information on how to handle user data, please refer to the Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/ .

Use of Google Analytics

To improve our offer, we use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

Cookies are used, H. Text files that are stored on your computer and which allow an analysis of the use of the website by you. The information generated by cookies about your use of this website is generally transferred to a Google server in the USA and stored there. However, in the case of the activation of the IP anonymisation on this website, your IP address will be previously abridged by Google within the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there. On behalf of MUKA Travel, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services related to the use of the website and the Internet against MUKA Travel. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent cookies from being saved by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to make full use of all the functions of this website. In addition, you may prevent Google from tracking the data generated by the cookie and related to your use of the website, including your IP address, as well as the processing of that data by Google by downloading and using the browser plug-in available under the following link : http://tools.google.com/dlpage/gaoptout?hl=de. You can prevent Google Analytics from being captured by clicking on the link below. This sets an opt-out cookie that prevents the future collection of your data when you visit this website:

To learn more about Google Analytics privacy, visit https://support.google.com/analytics/answer/6004245?hl=de and https://www.google.com/intl/de/policies/.

USE OF FACEBOOK PLUGINS

We use a plugin from Facebook Inc. (“Facebook”) on our website, 1601 Willow Road, Menlo Park, CA 94025, USA.

The plugin is recognizable as a Facebook logo. When you visit our pages, the plug-in creates a direct connection between your browser and the Facebook server. Facebook will be informed that you have visited our site with your IP address. If you click the Facebook Like button while you are logged into your Facebook account, you can link the content of our website to your Facebook profile. This allows Facebook to associate the visit of our website with your user account. We would like to point out that we do not receive any knowledge of the content of the transmitted data as well as their use by Facebook. For more information, see Facebook’s Privacy Statement at http://facebook.com/policy.php. If you do not want Facebook to associate the visit of our pages with your Facebook user account, please log out of your Facebook user account before visiting our website.

USE OF YOUTUBE

Our website uses plugins from Google’s YouTube site. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our YouTube-enabled sites, you will be connected to YouTube’s servers. The Youtube server is informed which of our pages you have visited.

If you are logged in to your YouTube account, you allow YouTube to directly map your surfing behavior to your personal profile. You can prevent this by logging out of your YouTube account before visiting our website.

For more information about handling user data, see the YouTube Privacy Policy at https://www.google.com/intl/de/policies/privacy.

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